Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at info@outageproofusa.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Cancellations: Any order that gets cancelled after 24 hours is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees as well.
Lifan Power USA
Warranty is only handled one way. The consumer contacts our warranty department. Phone 1-866-471-7464 ext 2. They need the bill of sale for proof of purchase and the serial number. They determine problems and offer solutions. We assign a simple part or assign a reference number and refer them to a repair center locally. No product is returned or repaired without going through the warranty department.
Mega Compressors
Warranty is done one way. If you receive a damaged part or missing part of a product, you can email the Mega Compressor customer service contact: CS@megacompressor.com. We rarely have complaints on the quality of our products. We do not offer returns or refunds on any of our products; however, we may provide you with the part required for the compressor to function if any damages may occur.
BE Power Equipment
If you wish to open a shipping claim for freight damage or hidden damage, it must be done within 48 hours of the product’s arrival. Failure to do so will result in the claim being rejected. If freight is arranged by the dealer, then the onus rests with them to file a shipping claim with the carrier. If freight is arranged by BE Pressure Inc, then we will open a shipping claim upon receiving the following information from you:
Purchase Order # of product
Pictures of damage
List of affected products
Model number of product
Serial number of product
Lion Energy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund that was approved, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@lionenergy.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lionenergy.com and send your item to:
735 S. Auto Mall Drive Suite 200 American Fork, Utah 84003
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping
To return your product, you should contact us at info@lionenergy.com and request a Return Materials Authorization (RMA) through our customer service department.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for your exchanged product to reach you, may vary depending on where you live.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
ACO Power
For Continental U.S. Orders:
ACOPOWER offers free shipping for many of our products with UPS Ground, Fedex Ground, USPS First Class or Priority according to size, weight and delivery address. Any items that qualify for free shipping will be identified on the product listing page. Before shipping, the order processing time will take between 1-3 business days.
Usually, the USA Ship From address zip codes are Walnut CA 91789 or Chino CA 91710. Depending on your order, your purchase may arrive in multiple packages from different locations.
If any special requirements on shipping, please contact us:
Shipments cannot be rerouted once a package has been shipped.
Any orders in need of replacements due to shipping errors or damages in shipment will be sent out via ground shipping. Replacement orders cannot be expedited.
We understand that often professional installation is desired. However, we strongly suggest that you wait until you have received and verified the condition of your order before scheduling any work to commence with your new ACOPOWER products. While we strive to provide the best quality products and expect a high level of service from our third-party carriers, we recognize that at times a product or particular delivery method does not meet our standards or quoted delivery date. Due to unforeseen issues potentially occurring, we strongly suggest that you wait until you receive and verify your products as we cannot be held responsible for delays in scheduled work.
ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery. If your product is defective or sustains damage during shipping, please contact us at support@acopower.com right away. Remember to keep all the original packaging for any items that need to be returned. The returns need to be authorized by our customer service department prior to being processed.
If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call ACOPOWER.com Customer Service at (626) 838-5511 for further assistance with the damaged shipment. Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and ACOPOWER.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition. If you authorize the freight company to leave freight without a signature, ACOPOWER.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, ACOPOWERcom cannot be held liable for any damages or missing pieces for accepted via signature delivery.
ACOPOWER offers a variety of shipping services as listed below besides free ground shipping:
2-day or 1-day shipping. Extra shipping charge would be applied. Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, hazardous materials, and delivery address. Expedited orders cannot be sent to PO Boxes.
Signature confirmation. Your order can add the signature confirmation for the shipping. Extra shipping charge would be applied.
Expedite Processing. As soon as you place an order, inform ACOPOWER team for the expedition requirement. Processing times are based on business days (Monday to Friday) excluding Holidays and weekends.
Pick-up: If you are in the area and would like to pick up your order from our warehouse, please call us to confirm.
Freight: Orders larger than 150lbs could be shipped by freight. Talk with sales rep. for discount and shipping fee. Please note that return orders by freight will have the shipping charge for delivery and return transportation.
Some other conditions:
Shipments cannot be rerouted once a package has been shipped.
Any orders in need of replacements due to shipping errors or damages in shipment will be sent out via ground shipping. Replacement orders cannot be expedited.
We understand that often professional installation is desired. However, we strongly suggest that you wait until you have received and verified the condition of your order before scheduling any work to commence with your new ACOPOWER products. While we strive to provide the best quality products and expect a high level of service from our third-party carriers, we recognize that at times a product or particular delivery method does not meet our standards or quoted delivery date. Due to unforeseen issues potentially occurring, we strongly suggest that you wait until you receive and verify your products as we cannot be held responsible for delays in scheduled work.
ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery. If your product is defective or sustains damage during shipping, please contact us at support@acopower.com right away. Remember to keep all the original packaging for any items that need to be returned. The returns need to be authorized by our customer service department prior to being processed.
If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call ACOPOWER.com Customer Service at (626) 838-5511 for further assistance with the damaged shipment. Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and ACOPOWER.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition. If you authorize the freight company to leave freight without a signature, ACOPOWER.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, ACOPOWERcom cannot be held liable for any damages or missing pieces for accepted via signature delivery.
Alaska, Hawaii, and Puerto Rico
Yes, ACOPOWER can ship to Alaska, Hawaii, and Puerto Rico via USPS for small parcels and UPS 2nd Day for larger packages, but there is typically a surcharge.
International
Depending on where you’re located, ACOPOWER may be able to ship a purchase internationally. Please e-mail us your address and inquiry at sales@acopower.com so that we can check the rate and service area to confirm if shipment is possible. International orders may take 5-20 business days for shipping.
Returns
At ACOPOWER, we would like to ensure that your shopping experience is unsurpassed, even for a return. We realize that for whatever reason, you may decide to return your purchase.
Please return it as following:
Ship to: ACOPOWER - return
Address: 4120 Valley Blvd, Walnut, CA 91789
Phone: 626-838-5511
With the return parcel, please attach: Your order ID and reason for return as well as MRA # if applicable.
ACOPOWER would process the refund according to our warranty policy in 5 business day after receiving.
For new, undamaged, and unmodified products, ACOPOWER offers a 30-day refund policy.
Products returned outside of 30 days require special authorization. Any return submitted for a refund will be subject to a 10% restocking fee and shipping costs.
In the case of product modification, ACOPOWER will not accept your return as it voids our warranty policy. If you send us a modified product for a refund, the product will be returned to you at your expense.
Please Note that ACOPOWER will waive the 10% restocking fee and pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product, or for extra product you did not order. For any other reasons, customers are responsible for shipping and restocking fees.
At ACOPOWER, we value our customer relationships. Therefore, we offer you a brief explanation for our restocking fee. All customer return items must be inspected and tested by our Technical Support and Engineering departments for performance and continuity before they can be restocked for sale. This fee is not a simple handling fee, but an attempt to cover the labor costs involved with customer returns.
Replacements
If there is any issue with your product, please contact our Tech Support at support@acopower.com or 1-626-838-5511. Our team will assist you in troubleshooting your product.
In the event a replacement is necessary, we would process the replacement according to our warranty policy. We will arrange for return shipping of the old part/item. Once the part/item has been received and inspected, we will ship the replacement part/item. If damage occurs due to improper handling during the setup or installation whether done professionally or by the customer, then the product is no longer eligible for replacement or refund.
Schulz
Schulz of America Limited Warranty
Limited Warranty Bare Pumps and Air Compressors manufactured by SCHULZ are warranted to be free from defects in material and workmanship under normal use for a period of 1 (one) year from date of purchase of the end user, except the Contractor Line of Products and all Gasoline Engine driven products. The warranty on contractor/engine driven models is 3 months. A proof of purchase must be provided by the user to receive service under warranty. This warranty is extended to the original purchaser for use of the SCHULZ product (only) and is not transferable.
Where to repair products under Warranty
Only the Schulz Authorized Retail Store where the product was purchased can provide warranty services. Any service performed by a non authorized service person, voids the warranty. Engines must be taken to the proper factory authorized service center, i.e. Briggs & Stratton, Honda, Kohler, Robin.
What is covered under Warranty
Materials, parts and labor to repair the product are covered by this warranty. For products of 5HP and over, travel/mileage expenses are allowed, see limitations.
What is not covered under Warranty
Defects and damages from failure to perform factory suggested maintenance, wrong application, excessive wear and tear and rental use. Freight is not covered under warranty. Any loss of use from “shop time” is not covered by this warranty. Warranty is not to be considered a free maintenance program.
Warranty Limitations
Labor expenses – 4 hours per claim, travel/mileage expenses for products of 5hp and over – 150 miles round trip per claim. Liability is limited to repair or replacement of the product found defective free of charge
ZENDURE
Cancellation
Customers can request a full refund within 24 hours after placing an order on zendure.com. Please note that we will charge a transaction fee if you apply for a refund after 12 hours of ordering.(2.6% for credit card users, 3.6% for PayPal users). If the item has already been moved to the shipping stage so we cant cancel your order at this point. For change of mind, please contact at support@zendure.com.
Return & Refund
If for any reason you are not satisfied with your purchase, you may return your product(s) to Zendure within 30 days from the date of the item was received.Please contact us at support@zendure.com and include your name, order number and the item(s) you want to return. Our staff will reply within 1-2 business days.Please note that we will charge a transaction fee if you apply for the refund (2.6% for credit card users, 3.6% for PayPal users).Please note that :
Any returned item must be not open box product.
Any returned item must be returned with, product manuals, cables, and all accessories, we will not accept any returns if the product is damaged or missing in-the-box accessories.
Shipping charges are not refundable, customer assumes all shipping charges, or any other fees associated with the transportation of the product to our facility.
Zendure is not responsible for lost or damaged products.
After we receive the returned item, please allow 5-7 business days to process your refund. Refunds will only be credited back to the original payment used for purchase. Please allow a complete billing cycle for the credit to appear on your credit card statement.
Replacement
Zendure will replace (at Zendure's expense) any Zendure product that fails to operate during the applicable warranty period due to defect in workmanship or material, and if it was unrepairable. A replacement product assumes the remaining warranty of the original product.Please contact us at support@zendure.com and include your name, order number and the item(s) information. Our staff will reply within 1-2 business days.After we receive the returned item, please allow 5-7 business days to process your replacement.
How To Claim Your Warranty
Step 1:Claim your warranty on any channels as below:
www.zendure.com
Email to support@zendure.com
Step 2: Please be prepared with documentation or short video as following information:
Order number
Proof of purchase
Serial Number
Video or photo of the damaged/defective product
Mailing address
Contact telephone number
Address for receiving the replacement.
Step 3: Zendure Care Team will make a final determination regarding warranty service with RMA report.
Step 4: The item with clearly RMA number on shipping label to Zendure specified address for processing.
